61% support automatic tax filing for those with simple returns, and 67% want expanded free filing options
NEW YORK, March 13, 2025 /PRNewswire/ — As tax season unfolds, Americans are voicing their frustration with an overcomplicated and stressful system. A new poll from marketing research firm Savanta reveals that a strong majority of Americans want change—67% support expanding free filing options for all, 70% want simplified tax codes, and 61% believe the IRS should offer automatic tax filing for those with simple returns.
The desire for reform may be driven by confusion and stress:
- Nearly 50% of Americans admit they don’t fully understand how to fill out their tax forms
- 64% find tax preparation at least somewhat stressful
- 36% aren’t confident they’re maximizing deductions and credits
- 36% say their biggest fear when filing is making a mistake
“The data we’ve uncovered underscores a major issue: the U.S. system is unnecessarily complex, and it’s taking a toll on everyday Americans,” said Kyle Gollins, Head of Commercial, Americas at Savanta. “When nearly half of the population doesn’t fully understand how to file their taxes and more than a third fear making mistakes, it’s clear that simplifying the process could alleviate stress and reduce errors.”
Concerns About IRS Staffing and Refund Delays
With recent Department of Government Efficiency (DOGE) staffing cuts at the IRS, 38% of Americans believe their refund will take longer to receive this year, while 32% worry that staffing cuts will lead to more people cheating on their taxes.
Misinformation about government spending is also widespread. Nearly 1 in 5 Americans (18%) believe at least half of the federal budget goes to politicians’ salaries, while 35% think it’s at least a quarter. Meanwhile, bipartisan agreement exists that too little is spent on key areas:
- 57% say the government underspends on veterans’ benefits
- 52% believe Social Security needs more funding
- 48% say education is underfunded
“Public confidence in the IRS’s ability to process tax returns is wavering as a result of the DOGE staff reductions,” said Gollins. “With 38% expecting refund delays and 32% fearing more tax fraud, IRS staffing cuts are adding to taxpayer frustration. At the same time, many believe too little is spent on essential public services—highlighting a growing disconnect between taxpayers and how their money is managed.”
Tax Prep Preferences: Professionals and Software Lead, AI Lags Behind
Nearly half of Americans turn to professionals for help with tax filing, placing greater trust in well-known national brands over independent providers. The poll found that 49% trust national tax prep services the most, while 48% rely on tax software. However, artificial intelligence in tax prep isn’t winning people over yet – only 18% trust AI-driven tax software.
Education is Key: Americans Want Tax Literacy in Schools
With so much confusion around filing and deductions, Americans overwhelmingly believe tax education should start early. 77% say schools should teach students about taxes, with strong agreement across political lines (Republicans 75%, Democrats 78%, Independents 78%).
About Savanta
Savanta is a data, market research, and advisory company. We inform and inspire our clients through powerful data, empowering technology, and high-impact consulting.
Survey Methodology
The poll conducted by Savanta had a sample size of 1,000 U.S. adults aged 18+ and was conducted from March 5 to 6, 2025.
SOURCE Savanta Group LLC
